Support
We answer every message within 24 hours.
Please include the email address of your Telovigo account and, for eSIM issues, the destination and plan name.
Frequently asked questions
Is my phone compatible?
Your phone must support eSIM and be carrier-unlocked. Most iPhones from the XS/XR onwards and recent Google Pixel, Samsung Galaxy S/Z and other flagship Android phones are supported. The app has a built-in device checker under Account.
How do I install the eSIM?
Open My eSIMs in the app and tap Install. On iPhone the profile installs directly; on other devices scan the QR code shown in the app from a second device, or use the manual activation code. Keep Wi-Fi on during installation.
When does my plan start?
Validity begins when the eSIM first connects to a supported network at your destination - not at purchase. Each plan shows an install by date; install before it.
No data at my destination?
- Make sure the Telovigo eSIM line is enabled and selected for Mobile Data.
- Turn Data Roaming on for that line.
- Restart the phone once after landing.
- Still nothing? Email us - if no data has been used, you are covered by our connectivity guarantee.
Can I get a refund?
Yes, when the eSIM could not be installed or could not connect and no data has been used. Full details in the Refund & Guarantee Policy.
Payments
We accept cards, Apple Pay, Google Pay, PayPal and Klarna, processed by Stripe. In Iraq and Kurdistan you can pay with FIB, ZainCash or Qi Card (processed by Wayl), or from your T-Wallet balance. We never see or store your card number.
Delete your account
You can delete your account and all associated data at any time from inside the app: Account → Settings → Delete account. Deletion is immediate and permanent. If you can no longer access the app, email support@telovigo.com from the address on your account and we will delete it within 72 hours.